Tradies Insurance FAQs

Here are the answers to some common questions about Tradies’ insurance. If you don’t find what you’re looking for, give us a call on 1300 768 427. We’ll help with whatever you need.

Q. How do I get an insurance quote?

You can get a quick quote in just 3 easy steps:

1. Click on how many workers you have (including yourself).

2. Select your trade from the list of options.

3. Choose the state you operate in.

We'll give you an instant quote for Public Liability Insurance. You can also add Tools Insurance, and a new quote will be calculated.

Q. How long will it take me to get insured?

It only takes minutes to complete online and cover can be immediate. You just need to answer a few questions about your business and give us your payment details. You can do all this online to get insured on the spot. 

Q. Can I get a quote over the phone?

Yes. If you prefer to get a quote over the phone, that’s fine. Just call us on 1300 768 427 and we’ll talk you through the quoting process. 
It only takes a few minutes with one of our Trades Insurance Experts and cover can still be immediate.

Q. If I get a quote, how long is it valid?

Quotes are good for 30 days. So if you don’t want to buy your insurance straight away, we’ll give you a quote number to come back to later. You can find your original quote on our website until the 30 days is up. After that, all you need to do is get a new quote online if you still want to go ahead. 

Q. Who will my insurance be with?

Tradewise Insurance access a wide variety of specialist trades insurers, all of which are licensed and regulated by the Australian Prudential Regulatory Authority.

Q. Who is covered by my policy?

You and any direct employees you specify in the application will be covered.

 
 

Q. Where can I find more details about my insurance policy?

You can download the Product Disclosure Statement (PDS) at any time to review the policy before you buy. We’ll also email you a copy of the PDS along with your other policy documents. 

Q. When will my policy start?
If you arrange and pay for your policy online, cover commences immediately and you will receive an email confirmation together with your Certificate of Currency and Documents within minutes!

Should you wish to pay by another method by selecting our "Pay Later" option, you will receive an email together with your Invoice and payment methods the next business day.

Of course if you wish for your policy to start from a date in the future, simply call us on 1300 768 427 and one our Trades Experts will be happy to arrange this for you.
Q. How will I know when I’m covered?
If you arrange and pay for your policy online, cover commences immediately and you will receive an email confirmation together with your Certificate of Currency and Documents within minutes!

Should you wish to pay by another method by selecting our "Pay Later" option, you will receive an email together with your Invoice and payment methods the next business day.

Of course if you wish for your policy to start from a date in the future, simply call us on 1300 768 427 and one our Trades Experts will be happy to arrange this for you.
Q. When will I get my policy documents?

If you arrange and pay for your policy online, you will receive an email confirmation together with your Certificate of Currency and Documents within minutes !

You will also receive a follow up email from us with a copy of your paid Tax Invoice for tax purposes. 


Should you wish to pay by another method by selecting our "Pay Later" option, you will receive an email together with your Invoice and payment methods the next business day. 

Q. What are my payment options?

We have a number of convenient payment options available:

1. You can pay an Annual premium immediately online by Credit Card;

2. You take advantage of our convenient Monthly Premium Funding Option online; or

3. You can opt to "Pay Later" and we will send you an Invoice detailing the further payment methods of online, Bpay or paying at your local Australia Post outlet.

 

Q. What’s premium funding?
Premium funding enables businesses to pay their insurance premiums in easy to manage monthly instalments. As businesses are faced with increasing financial obligations, premium funding offers a flexible and convenient alternative to paying insurances premium costs upfront. Avoiding these lump sum payments, frees up business cash flow for use elsewhere.
Q. If I buy online, will my card details be safe?
When we arrange insurance on your behalf, we ask you for the information we need to advise you about your insurance needs and management of your risks. This can include a broad range of information ranging from your name, address, contact details, age to other information about your personal affairs including your assets, personal belongings, financial situation, health and wellbeing. We provide any information that the insurers or intermediaries who we ask to quote for your insurances and premium funding require to enable them to decide whether to insure you and on what terms or to fund your premium and on what terms.
 
Insurers may in turn pass on this information to their reinsurers. Some of these companies are located outside Australia. For example, if we seek insurance terms from an overseas insurer (e.g. Lloyd’s of London), your personal information may be disclosed to the insurer. If this is likely to happen, we inform you of where the insurer is located, if it is possible to do so.
 
When you make a claim under your policy, we assist you by collecting information about your claim. Sometimes we also need to collect information about you from others. We provide this information to your insurer (or anyone your insurer has appointed to assist it to consider your claim, e.g. loss adjusters, medical brokers etc) to enable it to consider your claim. Again this information may be passed on to reinsurers.
 
From time to time, we will use your contact details to send you direct marketing communications including offers, updates and newsletters that are relevant to the services we provide. We always give you the option of electing not to receive these communications in the future. You can unsubscribe by notifying us and we will no longer send this information to you.
Q. What happens to my personal information?
When we arrange insurance on your behalf, we ask you for the information we need to advise you about your insurance needs and management of your risks. This can include a broad range of information ranging from your name, address, contact details, age to other information about your personal affairs including your assets, personal belongings, financial situation, health and wellbeing. We provide any information that the insurers or intermediaries who we ask to quote for your insurances and premium funding require to enable them to decide whether to insure you and on what terms or to fund your premium and on what terms.
 
Insurers may in turn pass on this information to their reinsurers. Some of these companies are located outside Australia. For example, if we seek insurance terms from an overseas insurer (e.g. Lloyd’s of London), your personal information may be disclosed to the insurer. If this is likely to happen, we inform you of where the insurer is located, if it is possible to do so.
 
When you make a claim under your policy, we assist you by collecting information about your claim. Sometimes we also need to collect information about you from others. We provide this information to your insurer (or anyone your insurer has appointed to assist it to consider your claim, e.g. loss adjusters, medical brokers etc) to enable it to consider your claim. Again this information may be passed on to reinsurers.
 
From time to time, we will use your contact details to send you direct marketing communications including offers, updates and newsletters that are relevant to the services we provide. We always give you the option of electing not to receive these communications in the future. You can unsubscribe by notifying us and we will no longer send this information to you.
Q. Can I increase or reduce my policy limits?

You can make increases or decreases to cover at anytime.

Simply contact one of our Trades Experts on 1300 768 427 for any changes and/or queries.
 

Q. Can I cancel my policy?
In the event you no longer require your Policy, you can cancel it by calling us on 1300 768 427 and our Team would be happy to assist.

Did you know that you may be subject to "Run-Off Liabillity" exposures ? Please take the time to talk to our Trades team to understand these risks and how you can obtain cover to protect yourself.
Q. Will it cost me anything to cancel my policy?
When cancelling mid-term, you receive a pro-rata refund for the unused portion of your premium less minor administration charges as set out in our Financial Services Guide.
Q. How do I renew my policy?

Our no-fuss renewals make renewing your Policy easy.
Some weeks prior to the renewal date, we will send you your Renewal Invitation with the Premium and terms for the next year.
Simply check that the details on your renewal documents are correct. Then sit back and relax while we automatically renew your Policy for you. Or if you need to make a change, just call us on 1300 768 427.

Next, you’ll need to pay your premium. You can pay by:

  • Monthly Direct debit:    If you already pay by Premium Funding direct debit from a bank account or credit card, simply call our office and confirm you wish to renew by this system. We’ll simply advise the Premium Funder on your behalf who will debit your account on the date set out in your renewal documents.
  • Annual Payment:     If you choose to pay in a single Annual payment, you will find details of the various payment methods on the Renewal Invitation including online, phone, cheque, BPay or at your local Australia Post outlet.
Q. How do I make a claim?

There are various methods available to make your claim:

  • Online:    Simply visit the Document Library of this website where you will find interactive claim forms for either Liability or Tools of Trade Claims. All you need to do is complete these online and they can be automatically lodged to us.
  • Phone:    If you prefer, simply call our office on 1300 768 427 and a member of our Trades Claims team will talk you through the entire process.

Where additional information or documentation is available, please include these in your lodgement.

Our Specialised Claims Handlers will always strive to make the claims process as simple as possible.
Q. When should I report a possible claim?
Any claims should be notified to us at the earliest possible opportunity.

Doing this will ensure not only prompt attention to you claim but in the instance of Liability Claim, will ensure the Insurer deals with the other Party on your behalf leaving you free to concentrate on your business not the claim.
Q. What do I do if I want to make a complaint against Tradewise?
Complaints handling procedures
 
The Intermediary will:

  • conduct complaints handling in a fair, transparent and timely manner and in accordance with the Code and Relevant Law;
  • promptly resolve any problems an Insured or external party has experienced in relation to the Insurance Business or Services performed under this Agreement;
  • make available information to the complainant about Hollard’s complaint handling procedures;
  • handle complaints and disputes in accordance with Hollard’s Internal Dispute Resolution (IDR) procedures and provide Hollard with all assistance necessary to assist Hollard resolve all complaints and disputes timely and fairly;
  • record details of all complaints in a complaints register, including key information on when the complaint was received, who the complaint was assigned to, details of all communication with the complainant and outcome of the complaint; and
  • accept and carry out Hollard’s IDR decision.
 
Internal Dispute Resolution - Complaints

  • In the first instance Intermediary will deal with all complaints received in relation to Insurance Business and the provision of Services under this Agreement.
  • Complaints will be reviewed in a timely manner by an employee with appropriate experience, knowledge and authority.
  • The Intermediary will respond to a complaint within 15 days or a reasonable alternative time frame (agreed with the complainant) if further information, assessment or investigation is required.
  • The Intermediary will keep the complainant informed of progress of the Intermediary’s response to the complaint.
  • If the complainant is not satisfied with the Intermediary’s response to their complaint, the time taken to respond or otherwise wishes the complaint to be reviewed by a different person, the Intermediary will treat the complaint as a dispute and will immediately refer the complaint to Hollard and will provide the complainant with a copy of Hollard’s dispute resolution leaflet.
 
Internal Dispute Resolution - Disputes

  • If the complaint cannot be resolved the complainant has the option of proceeding to IDR.
  • When a complaint becomes a dispute, a letter is sent to the complainant outlining the matter that has been referred to Hollard’s Internal Dispute Resolution department for an independent review of the issues in dispute.
  • The dispute will be handled in conformance with the Code and Hollard’s IDR procedures
  • The IDR assessment will be completed within 45 days of receiving the notice of the complaint.
 
External Dispute Resolution

  • Once the IDR has been completed Hollard will advise the complainant of the decision made. If the complainant is dissatisfied with the decision or if the dispute is unable to be resolved within 45 days they have the option to refer the dispute to the External Dispute Resolution (EDR) scheme, operated by FOS (subject to FOS’ Terms of Reference).
  • A complainant may also access FOS at an earlier time in the dispute process and FOS may review the complaint at that time if it considers it appropriate.
  • Hollard will provide information about how to access FOS.